lg99 Privacy Policy — Your Information, Our Responsibility

1. Information We Collect

Lg99 collects various types of information to deliver the best gaming experience and keep the platform secure. This data falls into two main categories: information you provide directly, and information collected automatically.

Information you provide directly:

• Full name, date of birth, nationality
• Mobile number and email address
• National ID, Passport, or Birth Certificate (for KYC verification)
• Mobile banking number (bKash, Nagad, Rocket, etc.)
• Account password (stored in encrypted form)

Automatically collected information:

• IP address and device type
• Browser information and operating system
• Time spent on site and pages visited
• Login time and location data
• Gaming Activity & Transaction History

2. How We Collect Information

Lg99 collects your information through several methods. Every method is fully transparent and based on your consent. We never collect data without your knowledge.

3. Purpose of Data Use

Before using your information, we always ensure it is directly necessary for improving your experience or meeting legal obligations. lg99 uses your information for the following purposes under its Privacy Policy:

• For creating, managing, and securing your account.
• To process deposits, withdrawals, and transactions.
• For KYC verification and age confirmation.
• To prevent fraud and money laundering.
• For providing customer support services.
• To inform you of relevant promotions and bonus offers (subject to your consent).
• To enhance platform security and technical infrastructure.
• To meet legal obligations required by regulatory authorities.

4. Data Sharing & Disclosure

Lg99 does not generally share your personal information with third parties. However, sharing may occur in the following limited circumstances:

• Payment Provider: To process deposits and withdrawals, necessary information is shared with payment providers such as bKash, Nagad, and Rocket.
• Regulatory Authority: Information may be shared to cooperate with legitimate investigations by government or regulatory authorities in compliance with legal obligations.
• Technology Service Provider: Limited data may be shared with technology partners essential to platform operations, all of whom are bound by confidentiality agreements.
• Fraud Prevention Agencies: Collaboration with recognized agencies may occur to prevent fraudulent activity.

5. Cookie Policy

Lg99 uses cookies on its website to enhance your browsing experience and ensure the platform functions correctly. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions and account security. These cannot be declined.
• Performance Cookies: Helps measure site speed and performance.
• Functionality Cookies: Remembers your preferred language and settings.
• Analytics Cookies: Used to understand how many visitors each page receives.

6. Data Retention Period

Lg99 does not retain your data longer than necessary. How long we keep it depends on the type of information and applicable legal requirements.

7. Your Rights

Under lg99's Privacy Policy, you hold several important rights over your data. These rights are defined in accordance with international data protection standards.

8. Children & Minors

Lg99 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect any information from minors.

• Users are responsible for confirming they are 18 or older at the time of registration.
• Any account found to belong to a minor will be closed immediately.
• All data collected under that account will be securely deleted.
• If a parent or guardian believes their child has created an account, please notify us immediately.

9. Third-Party Links

The lg99 website may reference third-party services such as payment gateways or game providers. These external services operate under their own privacy policies.

• Lg99 is not responsible for the privacy practices of third parties.
• We recommend reading the privacy policy of any external service before using it.
• Information shared with payment providers is strictly limited to what is needed to process transactions.

10. Security Measures

Lg99 uses industry-leading security technology to protect your data. However, since no internet transmission can be guaranteed 100% secure, it is important that you also take certain precautions.

• 256-bit SSL/TLS encryption is applied to all data transmissions.
• Passwords are stored with bcrypt hashing — no one can read them.
• Multi-layer firewall and intrusion detection system active on servers.
• Regular third-party security audits are conducted.
• An automated alert is sent if a suspicious login is detected.

11. Policy Changes

Lg99 may update this Privacy Policy as needed. For any significant changes, we will post a notice on the website and may notify you via your registered email.

• The "Last Updated" date at the top of the page will always reflect the most recent revision.
• You will be notified of any major changes before they take effect.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree, you may close your account and stop using the service.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact our support team. We are available in Bengali 24 hours a day, 7 days a week.

• Get an instant response via live chat.
• Emails will be responded to within 24 hours.
• Data rights requests are typically processed within 30 days.